Overview
RVR Digital NET Pvt. Ltd. operates this website. Throughout the site, the terms “we,” “us,” and “our” refer to RVR NET. We provide this website, along with all information, tools, and services available on it, to you, the user, subject to your acceptance of the terms, conditions, policies, and notices stated here.
By visiting our site and/or subscribing to our services, you are engaging with our “Services” and agree to comply with these Terms and Conditions (“Terms of Service” or “Terms”), including any additional terms, conditions, and policies referenced here or accessible via hyperlinks. These Terms of Service apply to all users, including, but not limited to, browsers, vendors, customers, merchants, and contributors of content.
Please read these Terms of Service carefully before using our website. By accessing any part of this site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions outlined in this agreement, you must not access the website or use any of our services.
Any new features or updates added will also be governed by these Terms of Service. We reserve the right to amend, modify, or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to review this page periodically for updates. Continued use after changes signifies your acceptance of the revised Terms.
Acceptable Use Policy
Users must not engage in activities that violate laws, regulations, or third-party rights, including:
• Unauthorized sharing or distribution of copyrighted materials.
• Sending spam, malware, or engaging in hacking attempts.
• Misusing the network to harass, defame, or harm others.
• RVR NET reserves the right to monitor your use of the network to ensure compliance with these Terms and maintain service integrity.
• RVR NET may restrict or terminate your service if it detects violations of this policy.
Service Plans and Features
• RVR NET offers a variety of service plans tailored to user's needs. The features, speeds, and limits of each plan are outlined in the subscription details.
• Users must adhere to the limitations of their chosen plans, including data caps, speed limits, or device access restrictions.
• Upgrades or downgrades to plans can be requested via our customer service or website, and the changes will take effect in the next billing cycle.
Payments, Billing, and Refunds
• Service payments must be made in advance as per the selected plan.
• Payment methods include online transfers, debit/credit cards, UPI, or other approved modes.
• Late or missed payments may result in service suspension until dues are cleared.
• RVR NET does not offer a refund policy. No refunds will be applicable under any circumstances.
Data Privacy and Security
• RVR NET is committed to protecting user data and follows strict confidentiality standards. For detailed information, please refer to our Privacy Policy.
• Users are responsible for safeguarding their login credentials. Sharing your account details with unauthorized persons may result in account suspension.
• While RVR NET implements robust security measures, we are not liable for breaches caused by factors beyond our control, such as user negligence or third-party attacks.
Fault Resolution for ONU
• Any malfunction or defect in the ONU (Optical Network Unit) will be addressed and resolved by RVR NET through a replacement. The replacement process will be completed within 48 hours to 5 working days from the time the issue is reported to RVR NET customer support.
Usage of ONU/Router Devices
• The ONU/Router devices provided by RVR NET as part of bundled plans are offered on a "Free to Use" basis, valid for the duration the customer maintains an active, paid subscription. These devices remain the exclusive property of RVR NET Pvt. Ltd. at all times. RVR NET reserves the right to reclaim these devices if the service is terminated, surrendered, or becomes inactive.
Replacement for Damaged Devices
• In cases where the "Free to Use" ONU/Router device is physically damaged or broken by the customer, the device can be replaced upon the customer’s request. A fee of ₹2000 will be charged for the replacement process. The replacement device will also remain the property of RVR NET Pvt. Ltd., and the company retains the right to retrieve it under the same conditions of service termination, surrender, or inactivity.
Speed Assurance
• The internet speed specified in the chosen plan is guaranteed up to the LAN port. The actual Wi-Fi speed experienced by the customer may vary depending on the coverage within the premises and the performance capabilities of the customer’s devices.
Termination and Cancellation
• Users can cancel their service subscription by notifying customer support at least seven days before the end of the billing cycle.
• RVR NET reserves the right to terminate service for non-compliance with these Terms, illegal activity, or failure to pay dues.
• If services are terminated due to a breach of these Terms, no refunds will be provided.
Disclaimer of Warranties
• RVR NET services are provided on an "as is" and "as available" basis. We make no guarantees regarding service availability, speed, or performance.
• RVR NET disclaims responsibility for damages resulting from delays, disruptions, or errors in service.
Limitation of Liability
• RVR NET’s liability for any claim arising out of service use is limited to the amount paid for the service during the previous billing cycle.
• We are not liable for indirect, consequential, or incidental damages, including data loss, revenue loss, or third-party claims.
Dispute Resolution
• Any disputes or claims arising from these Terms or the use of RVR NET services shall first be resolved amicably through discussions.
• If unresolved, disputes will be referred to arbitration in Hyderabad under the Indian Arbitration and Conciliation Act, of 1996.
Governing Law and Jurisdiction
• These Terms are governed by and construed under the laws of India.
• Courts in Hyderabad, Telangana, shall have exclusive jurisdiction over any legal proceedings.
Updates to Terms
• RVR NET reserves the right to update these Terms periodically. Users will be notified of significant changes through email or on our website.
• The Company may update this policy and display the same on its website without notice to you and such posting will be deemed to have been read by you.
Refund Policy
• No Refund Policy.
Support and Contact Information
This website, its appearance, and its contents are proprietary to RVR Digital Internet, and are copyright protected. For any complaints related to the website please get in touch on
• Gmail: [email protected]
• Phone: 1800-102-7874
• Address:
304 B, Capital Park, Madhapur, Hyderabad